By placing and order with Florela
LLP through the website or by phone you agree to the following terms
and conditions.
All orders received are subject to
acceptance by Florela LLP and we reserve the right to reject any
order without giving reasons. In the event of rejection, we will
refund or cancel any payments received via the payment method used
to place the order.
All prices includes VAT, next day
delivery, packaging and all other charges such as credit card
processing fee.
Changes to your order must
be done by phone. Please call 01753 586 393 to make necessary changes. We will do our best to
accommodate any changes if possible. We will not however be able to
modify order that has already been packed or dispatched.
If you wish to cancel your order
make sure that it is done no later then 48 hours prior to delivery
date. Please call 01753 586 393
or email us on Sales@florela.co.uk
to cancel your order.
In some circumstances Florela
reserves the right to dispatch orders up to one day ahead of the
required despatch date, for example during extremely busy periods or
bank holidays, to try to ensure the orders will arrive on time
Payment problems can rarely occur.
Make sure you payment has been accepted and confirmed. In case of us
receiving an order with an incorrect or incomplete payment details
we will contact you by phone. In case of us being unable to contact
we may not be able to arrange for the payment to be taken prior to
the requested delivery date. As this is outside our control we
regret that we cannot offer any form of compensation in these
situations.
Product Availability and
Substitution
From time to
time there may be difficulty to source particular flower or foliage
as those are subject to availability from the flower auctions in
Holland that we are using.
In such case
the particular item may be substituted with item of similar style and
equivalent or higher value. In case of significant changes we will
try contact you by phone or email.
Similarly the
colour of pictured flowers may vary from the actual flowers used.
Other sundries
on sale may change without notice.
Same Day Flowers
This
product is delivered by local florists and due to availability of individual
stems may vary from those in the picture.
Our professional florist may substitute flowers for a suitable alternative,
similar in style, quality and value.
Where flower designs include a sundry item such as a basket it may not always
be possible for our florists to include the exact item pictured.
Every effort will be taken to ensure that the item is substituted for a similar
design.
Occasionally special offers or
discounts will be available on some of our products on the website.
In this case we regret that we are unable to apply those to
purchases that have already been made.
We reserve the right to introduce
or withdraw any special offer at any time without notice.
Cancellation
/ Refund Policy
100% Satisfaction Guaranteed
We do our absolute best to ensure all flowers and gifts reach the recipient in top condition. If you are in any way dissatisfied with the product or service provided by Florela please write to us on sales@florela.co.uk or alternatively call us on 01753 586 393. We do offer 100% satisfaction guarantee, however if your complaint relates to the condition of the flowers it may be necessary for you to return the flowers purchased.
Should a small gift arrive damaged or be missing from the order we will be happy to refund the value of this item. In the rare case of flowers arriving damaged or failing to turn up due to unforseen delivery problems we can either resend or arrange for partial or full refund depending on the circumstances. In the case of flowers being damaged we will require a photograph or the flowers to be returned. If complaint is valid the order will be either offer partial or full refunded or
replacement will be dispatched the next working day without hesitation.
If we suspect that there may have been an abuse of our 100% Satisfaction Policy we reserve the right not to resend or no to offer a refund.
Please note it may be necessary to return the flowers purchased to Unit
R, Mill Mead Rd, Staines, TW18 4UQ
Our customer service line is open Monday to Friday 9:00am to 5:00pm but emails are replied to outside of these hours.
Changes / Cancellations
Changes to your order must be done by phone. Please call 01753 586 393 to make necessary changes. We will do our best to
accommodate any changes if possible. We will not be however able to
modify order that has already been packed or dispatched.
If
you wish to cancel your order make sure that its done no later then
48 hours prior to delivery date.
Please call 01753 586 393 or email
us on Sales@florela.co.uk
to cancel your order.
In the event of a non-delivery or
late delivery contact us on 01753 586 393
All complaints must be received
within 2 days of the parcel delivery date.
Email complaints will be dealt
with within 2 working days.
If complaint is related to the
condition of the flowers received, photographic evidence is
required within 24 hours of delivery. If complaint is valid the
order will be either refunded or replacement will be dispatched the
next working day without hesitation. Please note it may be necessary to return the flowers purchased to Unit R, Mill Mead Rd, Staines, TW18 4UQ
All possible compensation will be
made in a form of vouchers, full or partial refund or special
discounts. Under no circumstances we will offer financial
compensation.
Refunds
All possible compensation will be made in form of vouchers, full or partial refund or special discounts. Under no circumstances will we offer financial compensation
In accordance with the Distant
Selling Directive 2000 your order can be cancelled without reason
within 7 working days of delivery and return in unused and “as
new” condition to 55 London Road, Datchet, SL3 9JY. The sender will be liable for any postal charges.
Please note that this directive
excludes all perishable goods as are flowers. This does not affect
your statutory rights as a consumer.
If you wish to cancel your pending
order make sure that it is done no later then 48 hours prior to
delivery date. Please call 01753 586 393 or email us on Sales@florela.co.uk
to cancel your order.
All phone calls may be monitored
for training purposes.
Web Site Terms and Conditions of Use
1. Terms
By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and
regulations, and agree that you are responsible for compliance with
any applicable local laws. If you do not agree with any of these
terms, you are prohibited from using or accessing this site. The
materials contained in this web site are protected by applicable
copyright and trade mark law.
2. Use License
Permission is granted to
temporarily download one copy of the materials (information or
software) on Florela LLP's web site for personal, non-commercial
transitory viewing only. This is the grant of a license, not a
transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any
commercial purpose, or for any public display (commercial or
non-commercial);
attempt to decompile or reverse
engineer any software contained on Florela LLP's web site;
remove any copyright or other
proprietary notations from the materials; or
transfer the materials to another
person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any
of these restrictions and may be terminated by Florela LLP at any
time. Upon terminating your viewing of these materials or upon the
termination of this license, you must destroy any downloaded
materials in your possession whether in electronic or printed
format.
3. Disclaimer
The materials on Florela LLP's web site are provided "as
is". Florela LLP makes no warranties, expressed or implied, and
hereby disclaims and negates all other warranties, including without
limitation, implied warranties or conditions of merchantability,
fitness for a particular purpose, or non-infringement of
intellectual property or other violation of rights. Further, Florela
LLP does not warrant or make any representations concerning the
accuracy, likely results, or reliability of the use of the materials
on its Internet web site or otherwise relating to such materials or
on any sites linked to this site.
4. Limitations
In no event shall Florela LLP or its suppliers be liable for any
damages (including, without limitation, damages for loss of data or
profit, or due to business interruption,) arising out of the use or
inability to use the materials on Florela LLP's Internet site, even
if Florela LLP or a Florela LLP authorized representative has been
notified orally or in writing of the possibility of such damage.
Because some jurisdictions do not allow limitations on implied
warranties, or limitations of liability for consequential or
incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Florela LLP's web site could include
technical, typographical, or photographic errors. Florela LLP does
not warrant that any of the materials on its web site are accurate,
complete, or current. Florela LLP may make changes to the materials
contained on its web site at any time without notice. Florela LLP
does not, however, make any commitment to update the materials.
6. Links
Florela LLP has not reviewed all of the sites linked to its
Internet web site and is not responsible for the contents of any such
linked site. The inclusion of any link does not imply endorsement by
Florela LLP of the site. Use of any such linked web site is at the
user's own risk.
7. Site Terms of Use Modifications
Florela LLP may revise these terms of use for its web site at any
time without notice. By using this web site you are agreeing to be
bound by the then current version of these Terms and Conditions of
Use.
8. Governing Law
Any claim relating to Florela LLP's web site shall be governed by
the laws of the State of Great Britain without regard to its conflict
of law provisions.
General Terms
and Conditions applicable to Use of a Web Site.
