6.1 We only deliver Products within mainland
UK and the Isle of Wight. Please note that we are sometimes unable to
deliver selected products to some areas of Wales and Northern
Scotland/individual postcodes. Where possible we will advise you of
those restrictions before you place your order. If you would like
delivery to these
areas or have a query about where we deliver
please contact customer services on 0844 5760010 for further details as
we may be able to make delivery subject to an additional charge. We
will advise you at the time of your order of any additional charges to
remote areas which are not normally delivered to by us.
6.2 Delivery dates, times and delivery
call-off times shall be detailed on the Website when you order Products.
6.3 Whilst we agree to use all reasonable
endeavours to ensure that delivery will be on the requested delivery
date or during the delivery period, you acknowledge that actual delivery
will be via a local florist or for certain orders via third party
courier or postal service. In very occasional circumstances delivery on
the
requested terms will not be possible. In
such circumstances you will be given prior notice wherever possible and
we shall either make alternative arrangements or shall reimburse your
payment in full. For deliveries via third parties to Northern Ireland
and some areas of Scotland, and Wales please allow up to an additional
48
hours after the requested delivery date for
delivery to be made.
6.4 We will deliver the Products ordered by
you to the address you give to us for delivery at the time you make your
order. We cannot guarantee when any item will be despatched and we are
unable to specify a time for delivery.
6.5 Some orders will require a signature on
delivery. This will apply in the case of delivery of certain Products or
to certain locations where a third party is involved, such as offices,
hospitals, Funeral Directors, airports, hotels, ships and other business
locations. The signature of any person authorised to accept delivery
on behalf of the organisation shall be
accepted as proof of delivery to your chosen recipient.
6.6 You will become the owner of the
Products you have ordered when they have been delivered to you or the
representative of the recipient. You are responsible for any insurance
(where relevant) security after delivery. Once Products have been
delivered to you they will be held at your own risk and we will not be
liable for their
loss or destruction.
6.7 Neither we, nor any courier or postal
service that we use shall be liable for any failure to perform, where
such failure or delay results from any circumstances outside our
reasonable control including but not limited to any fire, flood,
explosion, accident, adverse weather conditions, traffic congestion,
mechanical
breakdown, obstruction of any private or
public highway, riot, government act, act of war, terrorism, act of God,
or from any industrial dispute or strike whatsoever.
6.8 Please ensure that you enter full and
accurate details, including the address and the postal code, of the
recipient. We will not be responsible for any orders which are not
delivered due to incorrect or incomplete information being supplied by
you.
